Customer Service Management Training

Customer Service Management
  • Delivering a First Class Service
  • Handling Customer Complaints
  • Managing and Improving Customer Service process
  • Questioning and Listening Skills
  • Developing “Services” Thought Process
  • Service Strategies for Product Companies
  • Designing Customer Experience
  • Emotional Labor Management
  • Rewards and Recognition Programs in Service Delivery Management
  • Building Customer Loyalty
  • Development of an Assessment Framework