Helpdesk Technical Support Specialist (DNS, WINS, DHCP, VPN, TCP/IP)

Helpdesk Technical Support Specialist (DNS, WINS, DHCP, VPN, TCP/IP)


Helpdesk Technical Support Specialist


As Per Market Standard


2 Years

Primary Skills:

Meraki, Palo Alto, VMware, client tracking/ticketing databases, Security Cameras, Active Directory, Exchange, and Outlook, DNS, WINS, DHCP, VPN, TCP/IP

Relevant Exp.

2 Years

Secondary Skills:

Networking, Security Cameras, Active Directory, Exchange and Outlook.

Work Location(s):

Permanently Remote

No. of Positions


Role & Responsibilities

  • Respond to all Customer requests in timely and professional manner
  • Ability to diagnose hardware and/or software problems.
  • Assist with all aspects of technical support, including on-site visits as needed.
  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
  • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
  • Research/troubleshoot issues using the tools available.



  • Provide technical support for standard workstations, applications, mobile devices, and office infrastructure.
  • Support client network connectivity (wireless and wired), infrastructure {printing, access points, switches & routers)
  • Respond to all user support requests from clients with a strong client focus.
  • Perform other duties as assigned.

Functional Area

Product Development


Bachelor’s degree in a Computer Science, or equivalent practical experience

Soft Skills

  • Proficiency to handle complex and quality demanding jobs.
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both
    business and technical teams.
  • Should have technical bent of mind.
  • Should have problem solving, prioritizing tasks, multi-tasking abilities.
  • Should be able to understand and handle tasks independently.
  • Comfortable working in a fast-paced, result-oriented environment.
  • Very good in Analytical skills
  • Delivers quality work on time
  • Provide multiple approaches and solutions to problems
  • Comfortable working in a fast-paced, result-oriented environment.

Notice Period:

0 - 4 Weeks

Posted On:


Job Status:


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