A Chat-bot is an artificial intelligence chat program for automated service-customer interaction. Through conversational bots users interacts with your web service through task modules, interactive cards, and texts. Chat-bots allow your customers to get an immediate response to their questions at any time.
Conversational bots are incredibly flexible and can handle a few simple commands or complex, artificial-intelligence (AI) powered and natural-language-processing (NLP) virtual assistants. NLP is a technological process that allows computers to derive meaning from user text inputs, hereby adding a more human touch to the chat-bots for the public use. With a NLP Chat-bot, immediacy and availability of your customer service can be significantly increased.