Coming Along with Chat bots
Chatbot Service
Moving your business where users use it most. Providing users access to information at their fingertips by where information is just a question away. Providing a conversation interface to users to query the information they need without having a human intervention.
We can help you build Conversation AI driven chatbot which will help you provide a better user experience and expand your each to customers.
Benefits of a Chatbot
- Availability
A chatbot is available round the clock ensuring assistance is not limited to company/employee working hours of live chat website.
- Accessibility
A Chatbot can be integrated anywhere may it be a Website, Custom Web Applications, Social Media platforms, Mobile App and Smart Devices.
- Cost Saving
With accessibility and availability already taken care of we don’t have to dedicate any human resources to provide any support to the customers. Which reduces a huge amount of cost in itself. Also, the Chatbots maintenance is cheaper than web applications.
- Improved Customer Experience
Chatbots offer customers the opportunity to get answers to their questions at any time, so they don’t have to wait for a response from a voicemail or email message. The best chatbots can also offer the customer the feeling of conversing with a live operator at any time.
- Increased Customer Engagement
According to a research, companies that engage with their customers on social media were able to increase the customer spend by 20% to 40%. While social media is doing its job, chatbots can contribute by making the engagement more interactive – usually with a great sense of humour!
Some of the common use cases of a Chatbot
- Quality Support Chatbot
- FAQ Chatbot
- Customer or Employee Self-service
- Employee Onboarding
- Reporting Chatbot
- Store Locator
Platforms we have worked with
- Dialogflow
- Google Actions
- Alexa Skills Kit
- Amazon Lex
- Landbot
- Rasa
